Baxi Customer Care Phone Number, WhatsApp, Email Address, And Office Address

Are you in need of Baxi’s customer care services? Here is the Baxi customer care phone number, WhatsApp, email address, and office address

Baxi is a top electronic payment network in Nigeria, offering digital payment options through various channels. 

And the good news is, they have a dependable customer care team available to help you with any questions or problems you may encounter. 

In this article, we’ll be providing you with Baxi customer care phone number, WhatsApp, email address, and office address. 

This way, you can quickly reach out to them whenever you require assistance.

Overview of Baxi

Baxi is a major player in Nigeria’s electronic payment network, especially for small and medium-sized businesses. 

They make it easy for customers to make digital payments through various channels like mobile, online, and in-store. 

With a team of experienced individuals from different industries, Baxi has become one of the top digital platforms in Nigeria. 

They’re dedicated to expanding their retail and digital presence all over Nigeria. 

Baxi also helps businesses grow by distributing digital products and services through their wide network across the country. 

They offer customized integration services to merchants to meet their distribution needs.

Baxi Customer Care Phone Number

If you need to get in touch with Baxi’s customer care team, you can easily reach them through phone by dialing 01-700 8571. 

This line is open 24/7, so you can call Baxi customer care anytime you require assistance.

Their customer care representatives are well-trained, friendly, and always willing to help with any questions or concerns you may have. 

So don’t hesitate to give them a call whenever you need their assistance.

Baxi Customer Care Whatsapp Number

If you’re more comfortable with messaging rather than phone calls, you can contact Baxi’s customer care team via Whatsapp. 

Simply send a message to 0908 053 2234, and you’re good to go!

This option is perfect for customers who prefer to communicate via messaging. 

And the best part is, the Whatsapp number is available 24/7. 

So, you can easily reach out to Baxi customer care at any time of the day for assistance.

Baxi Customer Care Email Address

To contact Baxi customer care via email, you can send a message to 

• Support
  customerservice@mfsafrica.com 
• Partnership
  baximarketing@mfsafrica.com 

This is a great option for customers who prefer to communicate in writing or have complex inquiries that require detailed explanations. 

Baxi customer care is always quick to respond to emails and will provide you with all the information you need.

Baxi Office address

If you prefer to visit Baxi’s physical office, you can find them at 3, Murtala Muhammed International Airport Road, Ajao Estate, Lagos, Nigeria. 

Simply drop by their office, and their team will be happy to assist you with any inquiries or issues you may have.

Final Note on Baxi Customer Care Phone Number, WhatsApp, Email Address, And Office Address

Baxi’s customer care team is dedicated to providing top-notch service to its customers. 

They’ve made it simple for customers to access their services through various channels, including phone, Whatsapp, email, and in-person visits to their offices.

Remember, if you ever require assistance, don’t hesitate to reach out to Baxi’s customer care team. 

They’re always available and ready to assist you with any inquiries or issues you may have.

We hope this article on Baxi customer care phone number, WhatsApp, email address, and office addres has been helpful to you.

Frequently Asked Questions about Baxi Customer Care Phone Number, WhatsApp, Email Address, And Office Address

What is the Baxi customer care phone number?

The Baxi customer care phone number is 01-700 8571.

What is the Baxi customer care Whatsapp number?

The Baxi customer care Whatsapp number is 0908 053 2234.

What is the Baxi customer care email address?

The Baxi customer care email address is Support customerservice@mfsafrica.com 

Partnership baximarketing@mfsafrica.com.

How can I locate a Baxi office in Nigeria?

If you need to visit Baxi’s physical office, you can find them at 3, Murtala Muhammed International Airport Road, Ajao Estate, Lagos, Nigeria

Is Baxi Licensed by CBN?

Rest assured, Baxi is licensed by the Central Bank of Nigeria (CBN) through its parent company, Capricorn Digital Limited (CDL). 

So you can trust them with your financial transactions.

Are There Transaction Limits to Baxi Box POS?

Yes, various partner types and transaction limits exist for each level and benefit.

Baxi Lite: Has a maximum daily transaction of ₦20, 000

Baxi Flex: Has a maximum daily transaction limit of ₦300, 000. 

BVN is a mandatory requirement for upgrading to Baxi Flex

Baxi Pro: Has a maximum daily transaction of ₦1, 000,000. Agent and guarantor passports, valid ID cards, CDL legal agreement forms, and BVN are mandatory requirements for upgrading to Baxi Pro.

How Can I Configure My mPOS To My Baxi App?

To Configure mPOS To the Baxi App, 

Log in to your App/Device account.

On the product interface, locate the Setting icon.

Then locate and tap on POS Configuration. Underneath the POS configuration, you should see written in red, “No POS is currently profiled to your account. Profile now to enable card payments).

Tap on the “Manually Type Code option”.

Carefully Enter the POS serial number in the battery slot.

Tap Submit to complete the serial number setup.

Note: To confirm that the POS has been scanned, you will see” This POS device is profiled correctly” written in green under POS Configuration.

How Do I Update My KYC As A Baxi App Agent?

• Login to your Baxi App account.
• Locate the setting icon down below and tap on update KYC.
• You will find outstanding KYC marked in red for you to complete.
• Send an email to customerservice@capricorndigi.com requesting the legal agreement form to fill and upload on the agreement fields of your KYC page.

Can I have More Than One Baxi Pos?

Yes, you can purchase multiple Baxi devices.

What Technical Support Is Available On The Baxi Device?

When an agent is experiencing a technical fault on the device, they can contact their relationship officer for device pick up or bring the device to Baxi’s office for checks and repair.

My Account Gets Debited, But My Wallet Is Not Credited During Wallet Funding?

Kindly send an email to customerservice@capricorndigi.com, providing them with the following details.

• The Baxi account number that was funded.
• The sender’s bank name (First Bank, Keystone Bank, etc.)
• The proof of payment for the credit into the Agent wallet should contain a reference ID of the fund transfer or the session ID of the transfer provided by the bank.